Guest Responsibility
You are advised to check the description of the services and products carefully before making a booking. You agree to be bound by all the conditions as contained in these Terms in consonance with any other terms and conditions that may apply. If you intend to make a booking on behalf of another person, it shall be your responsibility to inform such person about the Terms, including all rules and restrictions applicable thereto. You further warrant that you will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction.
The services are provided on an “as is” and “as available” basis. We may change the features or functionality of the services being provided at any time, at our sole discretion, without any prior notice.Vio Hospitality expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which you obtains from Vio Hospitality or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
You also authorize Lohono’s representative to contact such you over phone, message and email. This consent shall supersede any preferences set by you through national customer preference register(NCPR) or any other similar preferences.
Booking Policy
Booking confirmation
Booking is confirmed only after 100% payment by the guests.Once confirmed, Lohono Stays shall send a Booking Confirmation Voucher, which entitles the guest to check in to the property on the dates confirmed. Please note, guests will not be allowed to check in unless this voucher is issued.
Check-in and Check-out Policy
1. Check-in time: 1400 Hrs; Check-out time: 1200 Hrs.
2. If you expect to arrive earlier in the day and would like immediate access to your room(s), we recommend booking the room for the prior night. Similarly for late departures, reserving an additional night will guarantee access to your room until you depart.
a) Check-in before 1200 Hrs will incur additional charges.
b) Check-out after 1400 Hrs will incur additional charges
3. Requests for early check-in or late check-out would be subject to villa availability and at the sole discretion of Lohono Stays.This needs to be pre-informed to the Lohono team
Guests will not be permitted to occupy or stay at Property beyond the check-out time stated on Booking Confirmation.
Security Deposit / Advance
The Guests shall deposit an amount being a “Security Deposit” by a date specified by Vio Hospitality for securing proper and safe use of the Property depending on case to case basis. This Security Deposit amount shall be used to cover any loss or damage caused to the Property including but not limited to damage caused by the guests, any cleaning required on demand of the guests, resetting of furniture, extra service calls beyond duty timings etc. by Guests. If there are no damages to the Property, this will be returned to you after you check out of the Property. Vio Hospitality will inform the Guest in advance of the amount payable and any other conditions.Access to the Property may be refused if security deposit is not fully paid. Our ‘Guest Responsibility’agreement with further details will be provided to you at the time of check in.
Damage or Losses
The Guests shall be responsible to check and report any damage to the Property or its equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. there in within 30 minutes of Check-In. If the Guest fails to report any of the damages after such specified time period, such damage shall be deemed to have occurred during stay of the Guests and the Guests shall be held responsible for such damages and resulting charges thereof. Guests shall be responsible to reimburse Vio Hospitality for any such damage / breakage caused by the Guests to the Property or any of things attached to it such as equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. during their stay without demure.
Guests shall use the Property, including its equipment, appliances, cutlery, crockery, utensils, furniture, fittings etc. therein with utmost care and without causing any intentional, unintentional or accidental damage to them. At the time of check-out, the Guest shall leave the Property in good order and reasonably clean condition except normal usage.The Guests shall agree and understand that in case any damage or breakage is caused to single item forming a set unless an identical replacement can be found, Guests shall be liable to replace the entire set. For example, if a glass in a set of 6 glasses is broken / chipped, the Guest shall be responsible to replace all 6 glasses of the set; if upholstery of a sofa damaged, the Guest will be responsible for replacement of upholstery of all the sofas. Further, Vio Hospitality shall get such repairs/replacement of damages done on behalf of the Guests, at the Guests’ sole cost and expense
Without prior consent of Vio Hospitality, the Guests shall not move or relocate any equipment, appliances, furniture, fittings, furnishing, finishing and artifacts etc. from their original location except for chairs,other furniture like cane / plastic furniture etc. Any act of such nature may result in forfeiture of totalSecurity Deposit without recourse.The Guests understand and agree that Vio Hospitality cannot immediately inspect the Property promptly at the check-out time of the Guests. The inspection for damages shall be done by Vio Hospitality in the intervening time between Guest’s Check-Out and next Check-In. Thus, refunding of Security Deposit after adjusting any recoverable, if any, cannot be done immediately on Check-Out. Vio Hospitality shall make an effort to refund the balance Security Deposit as soon as possible, subject to maximum of 4 working days from date of check-out. After the inspection, the assessed cost of repairs / replacement shall be communicated to Guests for their information. The assessment cost of repairs / replacement arrived at by Vio Hospitality shall be final and binding on the Guests and the Guests shall have no say in the matter and Vio Hospitality shall have no obligation to take any prior approval from the Guests for its assessment of repair/ replacement to be done.
If the amount of repair/ replacement of equipment, appliances, furniture, fittings, furnishing, finishing and artefacts etc. exceeds the amount of Security Deposit, the excess amount shall be notified to theGuests, and the Guests shall be liable to pay the same, without demure, within 7 (seven) days of such demand being raised by Vio Hospitality. Any refund due against Security Deposit shall be made through a cheque or bank transfer in favour of the Guests as per the account details provided by the Guests.The Guests understand and agree that they shall leave and check out from the Property in a reasonably clean state and make sure that appliances & equipment e.g. air conditioning, heater, lights, fans etc.are turned off and furniture returned to their original locations. Failure to comply with the above shall result in extra cleaning charges plus applicable taxes.
Use of Property
All bookings are assumed to be made for holiday purpose only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.If the Guest is planning to host an event, such as a wedding or party, which involves having a large number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to Vio Hospitality at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required to be paid by the Guest, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of theCompany.If the Company has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that Vio Hospitality cannot control the issue of these permits. If the police or the local community refuse to issue a permit for an event at the Property, Vio Hospitality will not refund any event fee paid by the Guest.
Cancellation Policy –
50% Refund if cancelled before 30 days from the date of check in. Non Refundable if cancelled within 30 days prior to check in date.
Shipping – Not Applicable